Frequently Asked Questions

Our preferred payment methods are Bitcoin (BTC), USDT (ERC-20), USDT (TRC-20), Ethereum (ETH), and USDC (ERC-20).

Packages are dispatched from India using India Post or another postal service, depending on the circumstances. Customs declarations are made according to the applicable shipping and customs requirements at the time of dispatch.

If an item is missing from your order, please contact us so we can review the order and determine whether the issue occurred during fulfillment. If the omission was our error, we will arrange to send the missing item promptly or, with your approval, include it with your next order.

Occasionally, an ordered product may be unavailable because of stock limitations. In such cases, we may substitute it with another product of equivalent value or a higher-value alternative. We do not intentionally substitute an item with a lower-value or inferior-quality product.

International shipments can sometimes experience periods without tracking updates. In some cases, tracking may remain unchanged for up to two weeks before the package receives a new scan or moves to the next stage of delivery.

We will do our best to assist with tracking inquiries and obtain available updates. However, tracking information ultimately depends on the postal and logistics services handling the shipment.

All purchases are final, and refunds are not offered.

For international orders, we may offer a reshipment when a shipment is confirmed as seized with appropriate documentation, or when a shipment appears to be lost in transit or has had no tracking update for more than 20 days.

In some circumstances, store credit may be offered instead of an immediate reshipment. Store credit is valid for international orders.

If a replacement shipment is subsequently seized, refunds are not offered. Depending on the circumstances, we may offer the affected products at base cost for another attempt. This may also apply to destinations that are otherwise excluded from the standard reshipment policy.

We currently ship only to the USA, UK, New Zealand, and Australia. At present, we do not ship to European countries or Canada.

Please allow 2–5 business days for your order to be packaged and dispatched.

International delivery typically takes approximately 2–3 weeks, although actual transit times can vary significantly because of postal conditions, customs procedures, and other circumstances.

We recommend allowing at least 4 weeks before submitting a delivery-related complaint.

There is no minimum order quantity. Orders can be placed for any quantity offered on the website.

A signature may be required by the local delivery service. Please follow the delivery requirements applicable to your shipment and contact the carrier if you have questions about a signature request.

Please provide accurate recipient and delivery information. Using inaccurate or misleading recipient information may cause delays or delivery problems. We recommend ensuring that the name and address provided are sufficient for successful delivery.